Look What Happens When We Communicate!

Overview

The ability to communicate well is your most valuable personal and business skill. Learn why something you have been doing since birth can be so difficult, confusing and hard to change … yet vital to everything you do! Learn why 2 = 6, why your filtering system needs to be cleaned periodically, why listening is the most important human relations skills, how a version of the telephone game you played as kids helps explain office gossip, and much, much more. Join Lillian as she breaks down the communication process into its myriad parts and helps you understand how each of them impacts your success ... and what you can do to improve!

Participants Will Learn

Trust precedes open, clear communication.
The role of your unique filtering system.
What your listening style tells others.
Image speaks long before you open your mouth.
Face-to-face is the most powerful, effective form.
Feedback is necessary.
Distractions complicate the process.
People give meanings to words.
More people mean more possibilities for misunderstanding.
People’s natural styles can naturally cause conflict.

Who Should Attend

Executives through administrative staff since good communication skills are vital for business and professional success. You might even learn something to help you in your personal life, too!

About the Presenter

Lillian D. Bjorseth helps you build high-value relationships by honing your business networking, business development and communication skills. She’s the author of Breakthrough Networking: Building Relationships That Last, 52 Ways to Break the Ice & Target Your Market and the Nothing Happens Until We Communicate CD and workbook series. She’s a contributing author to Masters of Networking. Lillian is an Inscape Publishing certified DiSC® trainer and a member of National Speakers Assn. She spent 11 years at AT&T where she trained top executives in communication and media skills. Contact her at lillianspeaks@duoforce.com, www.duoforce.com, or 630-983-5308.

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