Improve Your PeopleSmarts
to Build Better Business Relationships
Overview
Strong, high-value relationships
are built on good communication, and the process starts with a thorough
understanding of yourself. Also learn why others act and react the way
they do and what pushes hot buttons … and, importantly, how to flex
and adapt to reduce conflict, increase sales and improve relationships
with customers, employees, management, peers and vendors. A behavioral
assessment tool will help you understand better why some people:
- Don’t get ulcers but are carriers.
- Need to get two business cards since
one is lost in the mess on their desk.
- Think it is more difficult to walk
into a roomful of strangers than to jump
into a cold pool in a bikini.
- Know the right (and only way!) to
compile a report … or peel an orange.
Participants Will Learn
- How to accept, appreciate, value
and respect others’ communication styles
- How to modify your behavior to build/enhance
relationships
- How to identify areas for personal
and professional development
- How to reduce conflict/stress at
work and at home
- How/why to treat others as they want
to be treated … the Platinum Rule
- How to speak the language of your
customers
Who Should Attend
Executives through administrative staffs
since everyone deals with people in the workplace! Especially well-suited
for pre-marital programs, couples
retreats, business partners.
About the Presenter
Lillian D. Bjorseth helps
you better understand yourself and others as she shares how to improve
relationships through her often life-changing programs using the powerful
DiSC assessment tools. She was among the first in the world to become
an Inscape Publishing certified DiSC® trainer. Lillian’s a people-skills
speaker, trainer and author of Breakthrough Networking: Building Relationships
That Last, 52 Ways to Break the Ice & Target Your Market and
the Nothing Happens Until We Communicate CD and workbook series.
She spent 11 years at AT&T where she trained top executives in communication
and media relations skills. Contact her at lillianspeaks@duoforce.com, www.duoforce.com,
or 630-983-5308.
© 2009. Duoforce Enterprises, Inc. Lisle
IL
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